My mantra for online tutoring is "Create the Culture of Online Tutoring" first. It's not email! We need to build the protocols, if you will. We know what best practices are for online tutoring face to face, but what are they for online tutoring?
See Turrentine,P. and MacDonald,L. (Fall 2006) Best Practices in Online Tutoring. NADE Digest.
Lucy
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